Responder Resilience, December 13, 2023
Guest, Samantha Hawkins, PSAP Professional and Trainer, effective customer service skills in 911 to leadership development
Headlined Show, Responder Resilience December 13, 2023
🎙️ Exciting news! In our latest episode of Responder Resilience, we have the incredible Samantha Hawkins as our guest. As a PSAP Professional and Trainer with Moetivations, Inc., Samantha is dedicated to equipping emergency telecommunicators with the skills and mindset for a fulfilling career. We dive into the common challenges faced in the industry, from staffing shortages to burnout, and discuss the importance of teaching resiliency for long-term retention. Don't miss out on this insightful conversation!
Guest, Samantha Hawkins
Samantha's career in emergency communications began in 2015; since then, she has taught regionally and nationally on topics ranging from effective customer service skills in 911 to leadership development. She is a PSAP Professional and Trainer with Moetivations, Inc., a company that delivers crucial support services to communications centers all over the country, and she is a "Traveling Dispatcher" as part of their Dispatch On Demand program. Her passion is training newer generations of emergency telecommunicators to be both purpose and mission-driven and equipping them for a long, effective career beneath the headset.
Responder Resilience
